Article ID : S500028130 / Last Modified : 11/04/2018

What to do when Windows hang up in Windows Vista?

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What to do when Windows hang up in Windows Vista?

 


Please refer to the following contents
Please confirm the following items.
* Please copy the following confirmation items to log, and then begin consultation.
* Underlined confirmation items contain detailed confirmation information.

Items to Confirm When Windows Hang up
・When did this issue happen?

・When hang up?

・How frequently does Windows hang?

・Is any software being installed?

・Is there any additional equipment involved (including a storage device)?

・Is the computer connected to peripheral equipment?

・Is the system disconnecting from a network? (Only applies when connecting to a network)

・Is the CPU usage rate normal?

・Is the system infected by a virus?


In [VAIO_PC], solutions when Windows hang up.


■Is any software being installed?


Please confirm whether any software is being installed except preinstall.
After software is installed, if Windows hangs frequently, please uninstall, and check whether the issue persists.
Also, please check whether the software meets OS and operation requirements.


■Is any additional equipment involved(including a storage device)?
 
If there is additional equipment, please unplug it, and check whether the issue persists.
Connecting and using additional equipment that cannot ensure proper usage will result in improper use.
On the proper use of additional equipment, please contact the distributor of the additional equipment for support.
Furthermore, Web pages for VAIO users also contain related information.
Please take all into consideration.

VAIO users’ supporting Web page:
http://vcl.vaio.sony.co.jp/


■Connection to peripheral equipment?
 
If the computer is connected to peripheral equipment, please unplug the peripheral equipment, and check whether the issue persists.
Connecting and using additional equipment that cannot ensure proper usage will result in improper use.
On the proper use of additional equipment, please contact the distributor of the additional equipment for support.
Furthermore, Web pages for VAIO users also contain related information.
Please take all into consideration.

VAIO users’ supporting Web page:
http://vcl.vaio.sony.co.jp/

 


■Is the computer disconnecting from a network? (Only applies when connecting to a network)

If the computer is connected to a network or refers to a network, it can possibly hang up.
Please disconnect from the network, and check whether the issue persists.
For detailed information regarding the network, please refer to the network manager.
 

 

■Is the CPU usage rate normal?


Check whether CPU software is being occupied.
Please refer to the following contents about the detailed information.

When software is forcibly stopped, unsaved data in software may be lost.

1.Press Ctrl+ Alt +Delete simultaneously.
2.Click Start Task Manager.


3.The Windows task Manager window will display.
Click the Processes label, and check whether the CPU is being occupied by software.

To display the processes of other PC users, please click the Show processes from all users button.
If the User Account Control screen is not displayed, please refer to the following steps.
[Windows Vista]About  User Accounts Control


4. 

5.If CPU software is occupied, the software may produce some problems.
Click the End Process button to end the software process and check whether the issues persist.
Due to different software, terminating a program may affect the PC operation.

 

■Is the system infected by a virus?

If the system is infected by a virus, please use anti-virus software to remove the virus.