Article ID : S500025966 / Last Modified : 11/04/2018

Why is the battery not charging even though the IC recorder is connected to a USB port of the computer?

The battery is not charging even though the IC recorder is connected to a USB port of the computer.

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In the following cases, it will not be possible for you to charge the battery.

  • System requirements of the computer have not been met.
    A USB hub or a USB extension cable is used.
    Connecting the IC recorder with a USB hub or a USB extension cable is not guaranteed. Connect the IC recorder directly to the computer.
  • More than two USB devices are connected to the computer
    Connecting more than two USB devices to the computer is not guaranteed. Connect only the IC recorder to the computer.
  • The computer is turned off.
    After turning on the computer, connect the IC recorder.
  • Playing back messages or files using the built-in speaker
    While playing back messages or files using the built-in speaker, you cannot charge the battery. Stop the play back, and then connect the IC recorder to the computer.
  • or is flashing on the display window on the IC recorder.
    While or is flashing instead of the remaining battery/charging indicator, the battery cannot be charged.
    Charge the battery in an environment with a temperature of from 5 Celsius degree to 35 Celsius degree.

If the battery charge does not start even after checking the above, a connection error might be a cause. Please check the connection to the computer with the steps below.
  • Remove the IC recorder from the computer and connect it again.
  • When the computer has two or more USB connectors, try to connect to another USB connector.
  • Remove the IC recorder from the computer, restart the computer and connect it again.

Note:
While charging the battery, CONNECTING and the charging indicator are displayed in an animation.
When the charging indicator indicates FULL , battery charge is completed. (Charging time: approx. 4 hours.)