Article ID : S500025772 / Last Modified : 11/04/2018

What to do if Explorer is unable to open drive icon and eject the disc using the Eject button in Roxio DigitalMedia?

Explorer is unable to open drive icon and eject the disc using the Eject button in Roxio DigitalMedia.

Applicable Products and Categories of This Article

This symptom is due to the access timing issue between UDF Reader and Explorer.

The update program to solve this symptom is available in Sonic Solutions* website

* This company is responsible for the development UDF Reader.