Article ID : S500020913 / Last Modified : 11/04/2018

The player cannot connect to the Internet.

The player cannot connect to the Internet.

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Please try the following if the player does not connect to the internet:
  1. Connect the Ethernet cable to the LAN terminal.
  2. Select Network Settings in Setup menu, and make adjustments in Internet Settings.
  3. A router and broadband connection is required.
    If your Internet service provider issued a bridging type modem, connect the modem to the broadband router, and connect the router to the player via the LAN terminals using an Ethernet cable.
    If the modem is a router type, connect the modem/router to the player via the LAN terminals using an Ethernet cable. (Please refer to the router manual for details)
  4. Contact your Internet service provider to check if any network trouble is present.
    If the LAN terminal is already used for other Internet devices, use another LAN terminal on the broadband router or a switching hub.