Article ID : S500018429 / Last Modified : 11/04/2018

Why a specific video file cannot be converted with QuickPlay software?

A specific video file cannot be converted with QuickPlay software.

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When using QuickPlay software, Content Transfer cannot convert specific video file. Please update QuickPlay software version, then try to convert video file again.

For more information regarding QuickPlay software update, please ask the QuickPlay software manufacturer or the PC manufacturer.