Article ID : S500018357 / Last Modified : 11/04/2018

Why can't the display be switched using the Fn + F7 keys when a hardware overlay is displayed?

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When a hardware overlay is displayed (for example, DVgate Motion, WinDVD or Windows Media Player is running), the display cannot be switched to the external monitor.

Please refer to the following steps:

* Procedure:

1. Please close the software that displayed the overlay before switching the screen.
2. Press Fn + F7 to switch the screen. Once the screen is switched, launch the software again and this time the hardware overlay may be displayed.

Note:
If after performing the above steps, the problem still occurs, please check the specification of the external monitor.

Additional information:
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