Article ID : S500018326 / Last Modified : 11/04/2018

Why does an error message occur when creating the DVD images?

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The DVD images creation process fails when saving them to a folder which has 2-byte characters in the file name.

Err Msg: Error occurred. Could not create images to be written to the disc.

* Software versions:
Click to DVD Ver.1.0 and Click to DVD Ver.1.

To resolve the symptom, you will need to download the Click to DVD Ver 1.4 Upgrade program. Please visit the downloads section and select your relevant model and software patch.