Article ID : S500016910 / Last Modified : 11/04/2018

Why is the message 'NO SUPPORT' or 'The connected USB device is not supported' displayed on the Unit and the music replay doesn't start when USB device is inserted?

'NO SUPPORT' or 'The connected USB device is not supported' is displayed on the Unit and the music replay doesn't start.

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Check whether the connection of the device has been verified.
There may also be the possibilities that the connection has been failed because the device is not connected properly. Disconnect the device and connect it again.