Article ID : S500016429 / Last Modified : 11/04/2018

How to resolve when inserting USB device "No Support/Not Supported" message is displayed and the music is not played back?

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When inserting USB device No Support/Not Supported message is displayed and the music is not played back.
Check whether the USB device is the supported model. In addition, the connection error might have occurred because the USB device is not connected to the unit properly. Disconnect the USB device once and connect it to the unit again.

Even though you have tried the above measures but the problem still exists, check whether the USB device is operating properly.