Article ID : S500016126 / Last Modified : 11/04/2018

When I connect a Sony digital video cassette recorder to my computer equipped with DVgate Ver.2.2, an exclamation mark is displayed on "Device Manager".

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When I connect a Sony digital video cassette recorder to my computer equipped with DVgate Ver.2.2, an exclamation mark is displayed on "Device Manager".

When I connect a Sony digital video cassette recorder to my computer, an exclamation mark "!" appears on the "AV/C Tuner" icon on "Device Manager".

(To reproduce the symptom)

1. Connect a Sony digital video cassette recorder to a computer.

2. The "Add New Hardware Wizard" dialog box appears and "AV/C tuner" is detected.

3. Click the option button of "Automatic Search for a better device (Recommended)" and click "Next".

4. When the "Windows was unable to locate the software for this device" message appears, click the "Finish" button.

5. Right-click on the "My Computer" icon located on the desktop and click "Properties".

6. Click the "Device Manager" tab.

7. An exclamation mark "!" appears on the "AV/C Tuner" icon.

Since the exclamation mark "!" that appears on the "AV/C Tuner" icon on "Device Manager" does not affect the operation of the computer/software, you may use the PC as usual.

(Remarks)
Refer to the following description in "Readme" of DVgate Ver.2.2.

Quoted from "Readme" of DVgate Ver.2.2

[In case you use the SONY digital video cassette recorder]
If the Windows Me is installed on your computer and you first connect to the digital video, "Add new hardware Wizard" dialog appears and "AV/C Tuner" is detected. In this case, please select "Automatic search for a better driver (Recommend)" and click "Next". "Windows was unable to locate the software for this device" appears, however, there is no problem to use the DVgate program.