Article ID : S500012809 / Last Modified : 11/04/2018

What to do if Click To DVD stops operating at a black screen but the mouse pointer is still working?

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Click To DVD stops operating at a black screen but the mouse pointer is still working in the following scenarios:

1. Log on to system as multiple users
2. Shut down or log off system while operating Fast User Switching
3. Perform Fast User Switching

* Software versions:
Click to DVD Ver.1.0

To resolve the symptom, please click here to download and install the update program.