Article ID : S500011585 / Last Modified : 11/04/2018

Why is the sent message not displayed correctly on the recipient's computer?

The sent message is not displayed correctly on the recipient's computer.

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This symptom occurs when the Default encoding of Windows Mail is incorrect.

Please refer to the steps below to change the default encoding.

1. Click Start -> All Programs -> Windows Mail.

2. Click Tools -> Options. The Options window appears.

3. Click the Send -> International Settings. The International Send Settings window appears.

4. Select the language to use, and then click OK.

5. Restart the Windows Mail to apply the new settings.