Article ID : S500008683 / Last Modified : 11/04/2018

Why is the playback not smooth - audio and video freezes or skips sometimes?

The audio and video freeze or skip sometimes.

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Depending on the hardware specifications of the VAIO computer, users may experience sound interruptions and or dropped frames when playing back a BD title encoded in VC1 or H.264 with very high bit rates.


Note:

  • Users need a BD-capable drive to playback BD movies. Refer to the online specifications to determine if the VAIO computer is equipped with a BD drive. 
  • Before troubleshooting BD playback symptoms, ensure that VAIO Update is performed for the latest updates for the VAIO computer.