Article ID : S500008529 / Last Modified : 11/04/2018

How to resolve when the disc tray doesn't open when the "OPEN/CLOSE" button is pressed?

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The disc tray does not open when the "OPEN/CLOSE" button is pressed.


  1. Power on the BDP-S500 Blu-ray Disc player.
  2. Immediately push UP/DOWN switch to open the sliding panel.
  3. After “POWER ON” is displayed on the front panel display, press the “STOP” button on the player(not the remote) repeatedly. The disc tray opens and the player turns off automatically.