Article ID : S500006924 / Last Modified : 11/04/2018

Why does Norton AntiVirus Information Wizard stop responding?

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Norton AntiVirus Information Wizard stops responding
A. if the VAIO computer restarts without accepting the license agreement.
B. when Norton AntiVirus is started for the first time.

This symptom is because Norton AntiVirus Information Wizard takes quite a while to load completely sometimes. To avoid this symptom, ensure that the program is fully loaded before proceeding.