Article ID : S500006906 / Last Modified : 11/04/2018

What should the user do when Windows® 98 locks up during shutdown?

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What should the user do when Windows® 98 locks up during shutdown?

There are many causes for Windows® 98 not shutting down correctly, including incompatible or conflicting device drivers, a damaged exit sound file or incorrectly configured or damaged hardware.
User may find that the computer works well in all ways except shutting down. If Windows® is not shutting down correctly make sure close all the applications (programs) before turning off the computer.