Article ID : 00145176 / Last Modified : 11/04/2018

Error: a network problem has occurred, appears when I press the Netflix or Google play button during screen mirroring.

Applicable Products and Categories of This Article

During screen mirroring, the TV disconnects from the access point/wireless LAN router.
After screen mirroring ends, it takes time for the TV to connect to the wireless network. During that time, this error message will appear.
Therefore, please wait a moment before pressing the Netflix or Google play button.

NOTE: If the TV is connected to the network by wired LAN, this error message will not appear.