Article ID : 00124060 / Last Modified : 11/04/2018

What should I do if I encounter error code 2123?

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If you are using Wi-Fi Internet connection to connect the TV to your Network, please refrain from using appliances which emit radio waves. This will include a microwave oven or other similar appliances.

If the error appears again after disabling or turning off other devices that maybe inferring with the wireless signal, we recommend the following two other ways to get the update:

  • Connect to your router using LAN cable to avoid wireless interference.
  • Download the update software on using a computer and USB flash drive. You can download the software update for KDL models here and KD models here.

If the issue still occurs after trying all these suggested troubleshooting steps, service may be required.