Article ID : 00090900 / Last Modified : 11/04/2018

"Installation is canceled because network connection is disconnected" is displayed and I cannot install PlayMemories Home.

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Installation is cancelled if the network (Internet) is disconnected while installing PlayMemories Home or if it was not connected before installing. Try the following to solve the problem.

NOTE: PlayMemories Home is installed while downloading the program file.
Installation will be cancelled if the network (Internet) is disconnected while installing PlayMemories Home or if it was not connected before installing because the program file cannot be downloaded in such cases.

The network may be disconnected if using a wireless network for your computer due to signal reception status. Connect an Ethernet cable to download more stably.

When getting the message Installation cancelled because communication with the network was lost. Please check your network connection 0101-1007-4032, turn off the antivirus software while PlayMemories Home is being installed.

Download the PlayMemories Home installer, which does not require a network (Internet) connection when installing, and see if you can install PlayMemories Home that way.

Using an installer that does not require a network (Internet) connection to install PlayMemories Home.