Article ID : 00064299 / Last Modified : 11/04/2018

VAIO Self Help Guide

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Use this guide if you encounter any problems on your VAIO computer.

VAIO DOES NOT POWER ON AND NO BOOT
  • Check if the AC adapter is free from any defect.
  • Does the LED on the AC adapter lights on?
  • Have you recently added any component?
  • The computer does not boot completely.
  • Scan your computer for viruses.

VAIO HANGS, FREEZES, SLOW BOOT UP OR ENCOUNTERED BSOD
  • Randomly hangs and freezes.
  • Hang or freezes while browsing.
  • Can a virus make my computer hang or freeze?

VAIO SHUTDOWNS OR POWER OFF
  • The computer gets warm.
  • Check the air vent.

VAIO HAS EXCESSIVE FAN NOISE
  • Evaluate the location of noise
  • Install updates.
  • Start the computer into Safe Mode.
  • Perform System Restore.

FUNCTION KEYS ARE NOT WORKING
  • Works intermittently?
  • Touchpad completely unresponsive.
  • Function keys do not work at all.