Article ID : 00067999 / Last Modified : 11/04/2018

I cannot wirelessly transfer MP4 movies from the camera to a smartphone or tablet with PlayMemories Mobile.

Unable to transfer MP4 movies from the camera to a smartphone or tablet with PlayMemories Mobile.

Applicable Products and Categories of This Article

The camera works with version 3.3 or newer of the PlayMemories™ Mobile software. Make sure the newest version of the software is installed on the smartphone or tablet.  Depending on the operating system of your phone, it can be downloaded and installed for free from the Apple® Store or Google Play™ Store.

NOTES:

  • PlayMemories Mobile is supported for use with with Android™ 2.3-4.4 and iOS® 4.3-7.0 operating systems.
  • PlayMemories Mobile is not guaranteed to work with all smartphones and tablets.