Article ID : 00083257 / Last Modified : 11/04/2018

I cannot connect to the headphones or speakers via a Bluetooth pairing from the mobile device.

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There is a possibility that the Bluetooth connection is already made with a device that you did not want to connect or the Bluetooth connection is not correctly set.

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When using more than one Bluetooth device with the headphones or speakers, you may not be able to connect to the intended device.

Please confirm how the devices you are using are combined.

When using NFC-compatible headphones or speakers, or a Bluetooth device.

Touch the NFC mark on the Bluetooth device with the headphones or the speaker again.
Cancel the screen of the mobile device.

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That concludes the connection.


When using an Android device (when you do not know whether it is non NFC-compatible or NFC-compatible.

Perform the connecting procedure below:

  1. Set the speaker or headphones to the pairing mode.

    NOTE: The procedure to set to the pairing mode differs according to your device. For details, refer to the manual supplied with the product.
    • Example: When pressing the power button to set to the pairing mode.
      1. Turn off the headphones or speaker, and then wait a moment while pressing and holding the power button.
      2. When the power lamp flashes in red and blue, the device enters the pairing mode.

  2. Perform pairing with the Bluetooth device you want to connect.
    NOTE: The operating procedure of Android 6.0 is explained below.


    1. Tap the HOME button.

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    2. Tap settings.

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    3. Tap Bluetooth.

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    4. Tap the device name displayed in the Bluetooth items.

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      NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off. Set the Bluetooth function to on.

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      When pairing is complete, connected is displayed in the Bluetooth device name.

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      That concludes the connection.

When using an iOS device.

Perform the connecting procedure below:

  1. Set the speaker or headphones to the pairing mode.

    NOTE: The procedure to set to the pairing mode differs according to your device. For details, refer to the manual supplied with the product.
    • Example: When pressing the power button to set to the pairing mode.
      1. Turn off the headphones or speaker, and then wait a moment while pressing and holding the power button.
      2. When the power lamp flashes in red and blue, the device enters the pairing mode.

  2. Perform pairing with the Bluetooth device you want to connect.

    NOTE: The operating procedure of iOS 10 is explained below.

    1. Tap settings on the HOME screen.

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    2. Tap Bluetooth.

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    3. Set Bluetooth to ON.
    4. Tap the device name displayed in the Bluetooth items.

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      NOTE: If the device name is not displayed in the Bluetooth items, there is a possibility that the Bluetooth function is set to off. Set the Bluetooth function to on.

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      When pairing is complete, connected is displayed in the Bluetooth device name.

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      That concludes the connection.

For more information regarding Bluetooth connection with Walkman, Heaphone, Computer or Sound Bar, refer to: