Article ID : 00163692 / Last Modified : 11/04/2018

Movies from Amazon Video on Demand stop playback and do not play the end of the movie.

Applicable Products and Categories of This Article

This issue has been reported to occur with movies from Amazon Video on Demand (VOD) that are longer than 202 minutes in length. Movies stop playing after 202 minutes have elapsed. According to Amazon, the issue is being caused by the way some of the video content is encoded. Amazon is in the process of re-encoding affected content.

Refer customers who experience this issue to Amazon VOD Customer Service